General


Registered users of Thinlabs products receive the following benefits including, but not limited to
(access to some content requires registration to protect against software piracy and copyrights):

Contact a Thinlabs support representative for additional information.

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We are open from 8:30 AM - 5:00 PM EST, Monday - Friday, excluding holidays.

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We accept company check, wire transfer or credit card (Mastercard, Visa, American Express).

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We are located at:
225 Lincoln Highway, Ste 178
Fairless Hills, PA  19030

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Thinlabs has a North American operation headquartered in Fairless Hills, PA,
and an Europe, Middle East and African operation headquartered in the United Kingdom.

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You can request a quote by sending us your requirement via email, through our online Thinlabs Store, or by using the product inquiry form.

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We offer a 30 day money back guarantee on units purchased for evaluation (i.e. no restocking fee).  Units purchased for evaluation must be guaranteed on a credit card.  An online Quote / Invoice with a credit card payment link will be emailed (alternately, large organizations can raise a PO with NET 30 terms).

If the product is returned within 30 days in good standing, either the refund will be applied to the credit card or the invoice voided.  See Thinlabs' Return Policy for more information.

Once a product is approved, you can open a business account with Net 30 terms for purchasing additional quantities by completing a business account credit application (subject to credit approval).

Orders are accepted via email for processing - verbal orders are not accepted.  Be sure to include a PO number if needed.

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THINLABS INC. LIMITED HARDWARE WARRANTY


Click Here To Download (.pdf format)

For Desktop, Mobile and Wall Mounted Products


Please Retain Proof of Purchase



Thinlabs’s products come with a standard one (1) year Limited Hardware Warranty. The warranty can be extended to three (3) years within 30 days of purchase.  During this period, Thinlabs will, at its option, either replace a defective product with a new or rebuilt product or repair it with new or rebuilt parts at no charge except as stated below. The parts or products that are replaced become the property of Thinlabs Inc. This Limited Hardware Warranty is provided to the original owner only and is not transferable to any third party. This limited warranty does not cover any of the products hardware that you or any third party has modified or altered; you bear the sole responsibility and liability for any such modifications or alteration.

THINLABS HEREBY DISCLAIMS ALL OTHER EXPRESS AND IMPLIED WARRANTIES FOR THIS PRODUCT, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. FURTHER, THINLABS DISCLAIMS AND SHALL NOT BE RESPONSIBLE FOR ANY DIRECT, INDIRECT, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING FROM THE USE OF PRODUCTS FROM THINLABS. THINLABS’ SOLE LIABILITY AND RESPONSIBILITY SHALL BE ITS COMPLIANCE WITH THIS LIMITED HARDWARE WARRANTY.



Thinlabs Hardware

This Limited Hardware Warranty from Thinlabs applies only to the use of branded hardware sold by Thinlabs Inc., its worldwide subsidiaries, authorized resellers, or country distributors (collectively referred to in the Limited Hardware Warranty as "Thinlabs"). The term "Thinlabs Hardware" is limited to the hardware components only. "Thinlabs Hardware" includes only those parts or accessories sold with the product, thin clients, power adapters, power cords and power bricks or other Thinlabs branded options and accessories except for keyboards and mice. The term "Thinlabs Hardware" DOES NOT include any software applications or programs.

Thinlabs may repair or replace Thinlabs hardware products

  • with new or refurbished parts,
  • with equivalent products to the products being repaired or replaced but which may have been subjected to prior use,
  • with products containing refurbished parts equivalent to new or parts which may have been used, or
  • with equivalent products to an original product that has reached end of life.

Replacement parts are warranted to be free from defects in material and workmanship for ninety (90) days or the remainder if the Limited Warranty Period of the Thinlabs Hardware in which the parts are installed, whichever is longer.

 

Exclusions

Thinlabs does not warrant that the operation of its hardware product will be without interruption or error-free.  Thinlabs is not responsible for damage that occurs as a result of your failure to follow the instructions that came with the Thinlabs Hardware.

This Limited Hardware Warranty does not extend to any product from which the serial number has been removed, or that has been damaged or rendered defective as a result of:

- Accident, misuse, abuse, neglect, contamination, improper maintenance or other external causes
- Operation outside the published operating specifications for the product, including improper environment, excessive or inadequate heating or air conditioning or electrical power failures, surges or other irregularities
- Improper site preparation or maintenance
- Software, interfacing, parts or supplies not supplied by Thinlabs
- Any use other than ordinary commercial or industrial application
- Virus infection
- Loss or damage in transit
- Repair, modification, improper adjustment or installation of options or parts by anyone other than Thinlabs


Thinlabs Service and Support

For all customers requesting service under this warranty, visit the Support page of the Thinlabs website and request an RMA (Return Merchandise Authorization). For service, enter all required information to the online form, pack the product(s) in question in its original shipping container (or equivalent), and clearly note the RMA number on the address label.

The customer is responsible for paying for insurance on the package and all related shipping charges.  HAZMAT items, including Lithium Ion Batteries, must be shipped by an approved HAZMAT shipperThinlabs pays return shipping charges via UPS Ground.

Thinlabs Warranty and Support is limited to manufacturing and hardware defects only, as noted in our Warranty Policy.  If through no fault of the customer, Thinlabs is unable to replace or repair the product as provided for above, Thinlabs will replace the product with a new or refurbished product with comparable form, fit and function.

Paid telephone support consultations are available for (1) remote hardware and software troubleshooting; (2) Thinlabs Device Manager remote installation support, consultation and troubleshooting; and (3) firmware image creation, upload and support (a time estimate will be provided in advance by Thinlabs support personnel.

Thinlabs reserves the right to charge standard out-of-warranty service fees when units returned fail to exhibit any problems as reported; or any problems with the thin client could have been remedied utilizing troubleshooting FAQs and Downloads documented on this website.

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Thinlabs systems and lithium ion batteries come with a standard one (1) year limited hardware warranty.
The warranty of most integrated all-in-one systems and box modules can be extended to three (3) years within 30 days of purchase. 
See our Warranty page or Contact a Thinlabs representative for additional information.

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You can purchase a single Thinlabs system for a 30-Day No-Risk Evaluation, guaranteed with a credit card - if, at any point in those 30 days, you are not satisfied with the product, you may return the package for a full refund (less shipping and handling) for any reason in its original condition and packing.

An online Quote / Invoice with credit card payment link will be emailed (alternately, large organizations can raise a PO with NET 30 terms). If the product is returned within 30 days in good standing, the refund will be applied to the credit card used or the invoice voided.

See our Return Policy for additional information.  Contact a Thinlabs representative to order your evaluation unit today!

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From the time an estimate for an RMA repair is received, a customer has 30 calendar days to approve quoted repairs.
After 30 days, Thinlabs reserves the right to either retire the system, or return the system unrepaired to the customer at their expense.

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