Return Merchandise Authorization (RMA)


Systems should be shipped in either original packing material or equivalent (Thinlabs recommends using sufficient bubble wrap so the package does not move if original material is unavailable), or taking the system to a UPS Store or equivalent.

Customers will be responsible for the cost of any repairs and replacement packing materials (if applicable) associated with poorly packed systems.

------

  • Gather all information
    • Serial numbers and symptoms of affected systems
    • Email addresses of all contacts to be updated, etc.
      - Separate each email address with a comma
  • Verify all systems are entered in the Warranty System
  • Request an RMA and complete all required information
  • Agree to the Terms and Conditions
  • Submit the RMA

------


Registered Thinlabs users that requested an RMA through the Thinlabs Support Portal can utilize our RMA Status Checker at any time.

If you have not received a timely update on your system (7-10 business days after system has been received by Thinlabs), contact a Thinlabs support representative for an update.

------


Customers are responsible for shipping packages in original packing or equivalent to Thinlabs.

Thinlabs handles the shipping charges for returns via UPS Ground.

The package can be returned via a different method (ie 2nd Day, Next Day Air etc) on request, if customer agrees to be responsible for the difference.
(ie UPS Next Day Air = $100.00; UPS Ground = $20.00; Your Cost is $100.00 - 20.00 = $80.00)

------


US customers should ship RMAs to:

Thin Labs, Inc.
ATTN:  RMA xxxxxx
225 Lincoln Hwy - Ste 178
Fairless Hills, PA  19030

Be sure the RMA number is clearly displayed on the package.

Thinlabs reserves the right to charge an administrative fee for improperly-labeled or poorly packed systems.

------


RMAs must be received by Thinlabs within 30 calendar days of approval.
RMAs not received within 30 calendar days will be closed.

-----


From the time an estimate for an RMA repair is received, a customer has 30 calendar days to approve quoted repairs.
After 30 days, Thinlabs reserves the right to either retire the system, or return the system unrepaired to the customer at their expense.

------


Each reseller has their own policy on how RMAs are handled.  Contact the reseller through whom the system was purchased.

------