ADITI

My touch screen doesn't work properly
  • Is the system a touch screen thin client (ie HELIOS, ADITI)?
  • Is the touch screen in working condition, without worn spots, cracks, cuts, etc.?
  • Is the touch screen clean?
  • Are the proper touch screen drivers installed?
  • Does the system have a privacy filter or screen protector installed?
    If Yes, is the privacy filter in working condition, without cuts, worn spots, bubbles, etc.?

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How do I calibrate my touch screen on a 22" HELIOS Optical system?


There is no software required to calibrate the touch screen - it is self calibrating.

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How do I find out how much space is left on my DOM / SSD in Windows 7?


From the desktop, click the Start button and select Computer.
Windows Explorer will appear with all storage devices listed.

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How do I setup dual display support on my Windows 7 system?


For KREIOS (TL10 model) quadcore thin client box modules, connect the first monitor to the VGA port and the second monitor to either the HDMI or DVI-D port.

For TALOS (TL30), ORION (TL60) and ADEN (TL50) thin client box modules, connect the first monitor to the VGA port and the second monitor to the DVI-D port.

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For all-in-one integrated thin client computers with Quadcore-based processors (TL23, TL24, TL25, TL26, TL85, TL86 models), connect the second monitor to either the VGA or HDMI port.

For all-in-one integrated thin client computers with Dualcore-based processors (TL21, TL22, TL74, TL83, TL84 models), connect the second monitor to the VGA port.

For all-in-one integrated thin client computers with ATOM-based processors (TL71, TL72, TL91, TL92 models), an additional VGA port will need to be installed to your system. Connect the second monitor to the VGA port.

See the Microsoft knowledgebase article - Dual Monitor Setup is Easy in Windows 7 for more information.

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I get a "Blue Screen of Death" on my system


Here is a checklist of tasks to try if receiving a BSOD on your screen:

  • Check the Virtual Memory settings to see if they've been adjusted from Thinlabs factory defaults.
  • Ensure Pagefile is Disabled if using an Embedded product with EWF set to Enabled.
  • Remove any user-installed software or drivers, one at a time, rebooting after each removal (be sure that EWF is Disabled first).
  • Reload the firmware.
  • Replace the RAM.
  • Reimage the disk.

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My Touch Screen PC doesn't work


Applies to: TL22, TL24, TLI84, TL86 models

First, reboot your system to see if power is restored to the Touch Screen.

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Check the Tablet PC Input Service to see if stopped on your system.

  • Press the Start button, select Control Panel
  • Select Services
  • Scroll down to Tablet PC Input Service, right click your mouse and select Properties
  • On the General Tab:
    • Be sure that Start Type is set to Automatic
    • If the service is stopped, press Start to start the service
      (the touch screen may not yet be operational at this point)
  • On the Recovery Tab:
    • For the First Failure, Second Failure and Subsequent Failures options, select Restart the Service
  • For systems running Embedded software,
    commit changes through EWF.
  • Reboot the system. The touch screen should be working on reboot.

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How do I setup dual display support on my Windows 10 system?


For KREIOS (TL10 model) thin client box modules, connect the first monitor to the VGA port and the second monitor to either the HDMI or DVI-D port.

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For all-in-one integrated thin client computers with Quadcore-based processors (TL23, TL24, TL25, TL26, TL85, TL86 models), connect the second monitor to either the VGA or HDMI port.

See the Groovypost knowledgebase post - Windows 10 Tip: Configure a Dual Monitor Setup for more information.

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How do I calibrate my touch screen on a 22" HELIOS pCAP system?


Models affected: TL2440, TL2640

There is no software required to calibrate the touch screen - it is self calibrating.
If the touch screen is not working properly, contact support for more information.

 

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How do I change a Computer Name and Domain or Workgroup in Windows 7?

NOTE: Save all work and close all programs first.
If using Windows Embedded Standard 7, changes will need to be committed using EWF Manager.

  • Click the Start button, right click the mouse over Computer and select Properties.
  • In Computer Name, Domain and Workgroup Settings, select Change Settings.
  • Select the Computer Name tab in the System Properties dialog box.
  • Next to 'To rename this computer...', click Change.
  • Change the Computer Name and press OK.
  • Select Member of Domain or Workgroup - enter the name and press OK.
  • Click OK at the Restart Computer dialog box.
  • Click Close to close the System Properties dialog box.
  • If using:
    • Windows 7 Professional: select 'Restart Now'.
    • Windows Embedded Standard 7:

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How do I change a Computer Name in Windows 10?

NOTE: Save all work and close all programs first.

  • Click the Start button and select Settings.
  • Select System.
  • Select About.
  • Next to 'To rename this computer...', click Rename PC.
  • Change the PC Name and press Next.
  • Select Restart Now

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