ALL SALES ARE FINAL.
Thinlabs accepts return of an evaluation system within 30 days from date of shipment to customer for a full refund (less shipping and handling) for any reason in original condition and original packing. Only one unit of each model will be supplied for evaluation.
At the sole discretion of Thinlabs, if Thinlabs agrees to accept returns of units purchased, a Return Merchandise Authorization (RMA) Number must be issued by Thinlabs. Customers are responsible for the costs of shipping systems to Thinlabs.
Systems are subject to inspection, and must be returned in original condition and original packing. If systems are found to be in satisfactory condition, Thinlabs will issue a refund less a 20% restocking fee and original shipping charges.
NO RETURNS WILL BE ACCEPTED AFTER 30 DAYS.
Systems should be shipped in either original packing material or equivalent (if original material is unavailable, Thinlabs recommends using sufficient bubble wrap so the system does not move inside the package), or taking the system to a UPS Store or equivalent.
Customers will be responsible for the cost of repairs and new packing materials (if necessary) due to poorly packed systems. Packages must be insured for the full purchase price of the systems.