HELIOS

What special configuration is required with Cisco Meraki or HP PoE Switches?


Add the following lines to your Cisco Meraki or HP PoE Switch configuration so that it properly works with Thinlabs Power over Ethernet (PoE) Computers (including, but not limited to,TL2530P, TL2640P, TL7600P, TL8510P, TL8610P models)..

  • Disable LLDP Snooping
  • Ensure the port is set to deliver 30W or higher

------

What special configuration is required with Phihong, Microsemi & Blackbox POE Switches?

No special configuration is required for Phihong, Microsemi and Blackbox POE switches.

------

Endless Reboot Loop After Applying Windows Updates
  • Automatic Windows Updates is set to Disabled by default from the factory.
  • Disable EWF prior to applying manual Windows updates.
    If the system is turned on with EWF Enabled, it could cause a reboot loop on the system.
  • If a reboot CHKDSK loop is experienced, press a key to escape CHKDSK. 
    When the Windows Desktop appears, Disable EWF.
  • Re-enable EWF once all updates are completed.

-----

How do I setup dual display support on my Windows 7 system?


For KREIOS (TL10 model) quadcore thin client box modules, connect the first monitor to the VGA port and the second monitor to either the HDMI or DVI-D port.

For TALOS (TL30), ORION (TL60) and ADEN (TL50) thin client box modules, connect the first monitor to the VGA port and the second monitor to the DVI-D port.

-----

For all-in-one integrated thin client computers with Quadcore-based processors (TL23, TL24, TL25, TL26, TL85, TL86 models), connect the second monitor to either the VGA or HDMI port.

For all-in-one integrated thin client computers with Dualcore-based processors (TL21, TL22, TL74, TL83, TL84 models), connect the second monitor to the VGA port.

For all-in-one integrated thin client computers with ATOM-based processors (TL71, TL72, TL91, TL92 models), an additional VGA port will need to be installed to your system. Connect the second monitor to the VGA port.

See the Microsoft knowledgebase article - Dual Monitor Setup is Easy in Windows 7 for more information.

-----

I get a "Blue Screen of Death" on my system


Here is a checklist of tasks to try if receiving a BSOD on your screen:

  • Check the Virtual Memory settings to see if they've been adjusted from Thinlabs factory defaults.
  • Ensure Pagefile is Disabled if using an Embedded product with EWF set to Enabled.
  • Remove any user-installed software or drivers, one at a time, rebooting after each removal (be sure that EWF is Disabled first).
  • Reload the firmware.
  • Replace the RAM.
  • Reimage the disk.

-----

My Touch Screen PC doesn't work


Applies to: TL22, TL24, TLI84, TL86 models

First, reboot your system to see if power is restored to the Touch Screen.

-----

Check the Tablet PC Input Service to see if stopped on your system.

  • Press the Start button, select Control Panel
  • Select Services
  • Scroll down to Tablet PC Input Service, right click your mouse and select Properties
  • On the General Tab:
    • Be sure that Start Type is set to Automatic
    • If the service is stopped, press Start to start the service
      (the touch screen may not yet be operational at this point)
  • On the Recovery Tab:
    • For the First Failure, Second Failure and Subsequent Failures options, select Restart the Service
  • For systems running Embedded software,
    commit changes through EWF.
  • Reboot the system. The touch screen should be working on reboot.

-----

My Windows 8.1 System does not boot properly


Verify the boot option settings are correct in the BIOS (TL23, TL24, TL85, TL86 models).

  • Press DEL to enter BIOS.
  • At the Save & Exit menu,
    select Load Optimized Defaults
  • At the Boot menu,
    under Boot Option #1,
    select Windows Boot Manager (P1: [device name])
  • Press F4 and select Yes to Save & Exit Setup.

-----

Can I upgrade my Windows 7 system to Windows 10?


Thinlabs Quad Core products (TL10, TL23, TL24, TL25, TL26, TL85, TL86) support Windows 10.

Thinlabs Dual Core products (TL21, TL22, TL60, TL83, TL84) do not support Windows 10.

------

How do I setup dual display support on my Windows 10 system?


For KREIOS (TL10 model) thin client box modules, connect the first monitor to the VGA port and the second monitor to either the HDMI or DVI-D port.

-----

For all-in-one integrated thin client computers with Quadcore-based processors (TL23, TL24, TL25, TL26, TL85, TL86 models), connect the second monitor to either the VGA or HDMI port.

See the Groovypost knowledgebase post - Windows 10 Tip: Configure a Dual Monitor Setup for more information.

-----

How do I calibrate my touch screen on a 22" HELIOS pCAP system?


Models affected: TL2440, TL2640

There is no software required to calibrate the touch screen - it is self calibrating.
If the touch screen is not working properly, contact support for more information.

 

------

Pages