What is your hardware warranty policy?


THINLABS INC. LIMITED HARDWARE WARRANTY


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Thinlabs’s products come with a standard one (1) year Limited Hardware Warranty. The warranty can be extended to three (3) years within 30 days of purchase.  During this period, Thinlabs will, at its option, either replace a defective product with a new or rebuilt product or repair it with new or rebuilt parts at no charge except as stated below. The parts or products that are replaced become the property of Thinlabs Inc. This Limited Hardware Warranty is provided to the original owner only and is not transferable to any third party. This limited warranty does not cover any of the products hardware that you or any third party has modified or altered; you bear the sole responsibility and liability for any such modifications or alteration.

THINLABS HEREBY DISCLAIMS ALL OTHER EXPRESS AND IMPLIED WARRANTIES FOR THIS PRODUCT, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. FURTHER, THINLABS DISCLAIMS AND SHALL NOT BE RESPONSIBLE FOR ANY DIRECT, INDIRECT, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING FROM THE USE OF PRODUCTS FROM THINLABS. THINLABS’ SOLE LIABILITY AND RESPONSIBILITY SHALL BE ITS COMPLIANCE WITH THIS LIMITED HARDWARE WARRANTY.



Thinlabs Hardware

This Limited Hardware Warranty from Thinlabs applies only to the use of branded hardware sold by Thinlabs Inc., its worldwide subsidiaries, authorized resellers, or country distributors (collectively referred to in the Limited Hardware Warranty as "Thinlabs"). The term "Thinlabs Hardware" is limited to the hardware components only. "Thinlabs Hardware" includes only those parts or accessories sold with the product, thin clients, power adapters, power cords and power bricks or other Thinlabs branded options and accessories except for keyboards and mice. The term "Thinlabs Hardware" DOES NOT include any software applications or programs.

Thinlabs may repair or replace Thinlabs hardware products

  • with new or refurbished parts,
  • with equivalent products to the products being repaired or replaced but which may have been subjected to prior use,
  • with products containing refurbished parts equivalent to new or parts which may have been used, or
  • with equivalent products to an original product that has reached end of life.

Replacement parts are warranted to be free from defects in material and workmanship for ninety (90) days or the remainder if the Limited Warranty Period of the Thinlabs Hardware in which the parts are installed, whichever is longer.

 

Exclusions

Thinlabs does not warrant that the operation of its hardware product will be without interruption or error-free.  Thinlabs is not responsible for damage that occurs as a result of your failure to follow the instructions that came with the Thinlabs Hardware.

This Limited Hardware Warranty does not extend to any product from which the serial number has been removed, or that has been damaged or rendered defective as a result of:

- Accident, misuse, abuse, neglect, contamination, improper maintenance or other external causes
- Operation outside the published operating specifications for the product, including improper environment, excessive or inadequate heating or air conditioning or electrical power failures, surges or other irregularities
- Improper site preparation or maintenance
- Software, interfacing, parts or supplies not supplied by Thinlabs
- Any use other than ordinary commercial or industrial application
- Virus infection
- Loss or damage in transit
- Repair, modification, improper adjustment or installation of options or parts by anyone other than Thinlabs


Thinlabs Service and Support

For all customers requesting service under this warranty, visit the Support page of the Thinlabs website and request an RMA (Return Merchandise Authorization). For service, enter all required information to the online form, pack the product(s) in question in its original shipping container (or equivalent), and clearly note the RMA number on the address label.

The customer is responsible for paying for insurance on the package and all related shipping charges.  HAZMAT items, including Lithium Ion Batteries, must be shipped by an approved HAZMAT shipperThinlabs pays return shipping charges via UPS Ground.

Thinlabs Warranty and Support is limited to manufacturing and hardware defects only, as noted in our Warranty Policy.  If through no fault of the customer, Thinlabs is unable to replace or repair the product as provided for above, Thinlabs will replace the product with a new or refurbished product with comparable form, fit and function.

Paid telephone support consultations are available for (1) remote hardware and software troubleshooting; (2) Thinlabs Device Manager remote installation support, consultation and troubleshooting; and (3) firmware image creation, upload and support (a time estimate will be provided in advance by Thinlabs support personnel.

Thinlabs reserves the right to charge standard out-of-warranty service fees when units returned fail to exhibit any problems as reported; or any problems with the thin client could have been remedied utilizing troubleshooting FAQs and Downloads documented on this website.

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