Miscellaneous


Certification stickers with serial numbers are located on the back of box client modules.

On integrated thin clients, there is a certification sticker on the back of the system;
newer models also have a 2nd serial number sticker either on the left side bezel or on the bottom of the bezel.

If the certification sticker has been destroyed, contact Thinlabs Support.

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  • Turn the device OFF prior to cleaning.
  • Use any standard glass cleaner to clean the touchscreen - AVOID PRODUCTS CONTAINING AMMONIA.
  • DO NOT spray glass cleaner directly on the LCD as it could possibly leak inside a non-sealed unit and cause damage.
  • Spray glass cleaner on a cloth / towel and then clean the touchscreen. A clean microfiber cloth can also be used.

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Check the status of a product by Serial Number or Invoice Number
on our Warranty Lookup page.

Select either Serial Number or Invoice Number.
Enter the corresponding information and click Lookup.

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Systems purchased since January 2011 are registered in our Warranty Tracking System.
Systems purchased prior to that may not be recorded.  

To have a system entered into the system, contact Support with the following information:

  • The Serial Number(s) of the system(s), and
  • Shipping Document or Invoice Number of purchase.

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Battery performance will gradually reduce depending on number of charges of the battery.  In most cases, our battery will last over 3 years but varies on a case-by-case basis.

See the Technical Specifications of your ADITI medical cart computer product for more information.

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If your system will not start, check the following:

System:

  • If the power button is pressed, does the system turn on?

Power Supply:

  • Does the power supply light come on?
  • Is there a loud hissing sound coming from the power supply?
    if Yes, the power supply may need to be replaced.
  • Check power cable connection to the AC adapter
  • Check DC connection to the thin client
  • Does the power supply work with another Thinlabs system?
  • Does the power supply work on another electrical outlet?
  • Does the system work with a different Thinlabs power supply?
    [NOTE: Using non-Thinlabs power supplies with Thinlabs system voids all warranties].

PoE:

  • (Note:  Systems with PoE BIOS may take up to 30 seconds to display a welcome screen as there is low-level negotiation between the PoE switch and system)
  • Is the PoE switch powered on?
  • Is the port on the PoE switch to which the system is connected working?
  • Is the PoE switch configured correctly?
  • Is the network cable from the PoE switch to the PoE-In port working?

PoE Injector:

  • Is the power light from the injector on?
  • Is a network cable connected to the "IN" port of the injector?
  • Is there a network cable connected from the "OUT" port of the injector to the "IN" port of the system's PoE splitter?

External PoE Splitter:

  • Is there power from the PoE splitter to the motherboard power port?
  • Is the PoE working on another system?

Battery:

  • Is the battery charged?
  • Is the proper charger being used to charge the battery?
  • ONLY connect the charger to the battery - DO NOT directly connect the battery charger to the system as the motherboard will be overloaded and short out, voiding the warranty.
  • Is the battery properly connected to the system?  
    See the FAQ on Battery support for more information.
  • Is the battery cable in good condition?

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Does the system power up?

  • If No, then the system is defective - request an RMA for replacement.
  • If Yes, enter BIOS at bootup and see if the device is detected.
    If the device is not detected, request an RMA for replacement.

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