Frequently Asked Questions

Models Affected: TL7400

The TL7400 (no longer manufactured) featured a touch screen LCD panel and LCD inverter for video power. If the panel was replaced after February 2019, a new touch screen LED panel was installed with a new LED driver for power, and the brightness buttons will work in reverse.  There is no fix for this.  This problem is resolved in the next generation TL7600 17" All-In-One Quadcore Computer.

Thinlabs Dual Monitor PoE Computers (TL2530D, TL2700D models) have a built in delay - the second monitor turns on about a minute after the computer is booted.


Thinlabs Dual Screen PoE Computer models affected:  TL2530D, TL2700D

There are two cables connecting the primary computer and secondary monitor.  Make sure that both the male-to-male cable and HDMI cable are firmly connected to the DC-In and HDMI ports of the computer monitor, respectively.


From the Windows desktop:
- click the Search icon and type CMD [ENTER]
- right click on 'Command Prompt' and select 'Run as Administrator'
- click Yes to confirm
- type: 'chkntfs /x c: d:' [ENTER] (no quotes)

- close the Command Prompt window
- Reboot the system


Models affected:  TL2530, TL2640, TL8510, TL8610

(1) Uninstall Current AMD Driver
- Select Settings --> Add or Remove Programs
- Highlight AMD Software
- select Uninstall --> Uninstall --> Yes
- Click 'Restart Now' when done
  Device will restart.
(2) New AMD Software Install with AMD Updates Disabled
- Start an internet browser.
- Go to (copy internet link and paste)
- click 'Download' and then 'Save' (internet browser can be closed)
- Run the installation file
- click 'Install' (this may take several minutes)
- click 'Express Install'
- When option to install 'Radeon Relive' appears, click 'Skip'
- Be sure 'Keep system up to date' is unchecked, and click 'Restart now'
  Device will restart.
(3) Ensure Scheduled Tasks is Cleared
- go to Control Panel --> Administrative Tools --> Task Scheduler
- be sure there is no task installed for AMD updates
  Close any open windows - device is ready to use.