Frequently Asked Questions

Check the brightness buttons on the power panel to see if they are operational.


If the system is powered off, the battery will generally take 4-5 hours to charge.
It will take significantly longer if attempting to charge while operating your system.

If the battery is not properly charging:

  • Check the electrical outlet where the charger is connected
  • Verify the power cord is in good condition and properly connected to the battery charger
  • Verify the green light on the battery charger is on when plugged in
  • Check the charger connector at the end of the charger cable to verify all pins are properly seated
  • Check the charger connector cable is in good condition
  • Check the connector from the battery to the system is in good condition and firmly connected to the system
  • Check the connection jack on the motherboard


A new battery can be expected to get 18 hours of charge - batteries will gradually reduce at an approximate rate of 15-20% per year depending on the number of charges.

See the Technical Specification documentation of your ADITI medical cart computer for more information.


Battery performance will gradually reduce depending on number of charges of the battery.
In most cases, our battery will last over 3 years but varies on a case-by-case basis.

See the Technical Specifications of your ADITI Mobile Computer for Medcart product for more information.


Does the system power up?

  • If No, then the system is defective - request an RMA for replacement.
  • If Yes, enter BIOS at bootup and see if the device is detected.
    If the device is not detected, request an RMA for replacement.


To find the MAC ID / Address of a system, either:

  • Locate the MAC ID label on the back plastics of the system.
    • On integrated thin clients, the MAC ID label is located on the back, below the power input jack.
    • On thin client computers, the MAC ID label is located on the back of the system, below the certification label.

  • In MS Windows, from a command prompt, type:
    ipconfig -all

    Under the settings of the active network adapter, look for the Physical Address.
    The MAC address will be in the format


Here is a checklist of tasks to try if receiving a BSOD on your screen:

  • Check the Virtual Memory settings to see if they've been adjusted from Thinlabs factory defaults.
  • Ensure Pagefile is Disabled if using an Embedded product with EWF set to Enabled.
  • Remove any user-installed software or drivers, one at a time, rebooting after each removal (be sure that EWF is Disabled first).
  • Reload the firmware.
  • Replace the RAM.
  • Reimage the disk.


Any changes made to the system must be committed using the corresponding Write Filter Manager prior to reboot.


Thinlabs systems have two default user accounts (user / password),
Administrator / Administrator and User / User, respectively.

Devices by default automatically log onto the User account.

VNC Password: Admin

It is essential to change default passwords immediately to keep your IT environment secure.


SNs affected: Windows Embedded Devices

To run CHKDSK utility, EWF Manager must be set to Disabled.
If your system is set to Enabled, the system will not save changes made by the CHKDSK utility.

  • During the Windows boot process, press a key to cancel CHKDSK when prompted.
  • Open EWF Manager, select Disable EWF and reboot.
  • Allow CHKDSK to run - the system will automatically reboot.
  • Log on with Administrator-level privileges.
  • Press the Start button and type CMD in the Search bar.
  • Right-click CMD.EXE and choose Run As Administrator.
  • Type:
      chkntfs /x c: d:
      [press ENTER].
  • Close the command prompt.
  • Open EWF Manager, select Enable EWF and reboot.