HELIOS


Thinlabs Quad Core products (TL1000, TL2300, TL2400, TL85xx, TL86xx) support Windows 10.

Thinlabs Dual Core products (TL2100, TL2200, TL6000, TL8300, TL8400) do not support Windows 10.

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Serial numbers of Thinlabs All-In-One Systems and Box Modules are 12 digits in length; serial numbers of ADITI Lithium Ion Batteries are 6 digits in length.

Certification stickers with serial numbers are located on the back of box client modules.

On integrated thin clients, there is a certification sticker on the back of the system;
newer models also have a 2nd serial number sticker either on the left side bezel or on the bottom of the bezel.

If the certification sticker has been destroyed, contact Thinlabs Support.

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  • Turn the device OFF prior to cleaning.
  • Use any standard glass cleaner to clean the touchscreen - AVOID PRODUCTS CONTAINING AMMONIA.
  • DO NOT spray glass cleaner directly on the LCD - it could leak inside a non-sealed unit and cause damage.
  • Spray glass cleaner on a cloth / towel and then clean the touchscreen. A clean microfiber cloth can also be used.

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Thinlabs systems have two default user accounts (user / password),
Administrator / Administrator and User / User, respectively.

Devices by default automatically log onto the User account.

VNC Password: Admin

It is essential to change default passwords immediately to keep your IT environment secure.

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Check the Tablet PC Input Service to see if stopped on your system.

Applies to: TL22, TL24, TLI84, TL86 models

  • Press the Start button, select Control Panel
  • Select Services
  • Scroll down to Tablet PC Input Service, right click your mouse and select Properties
  • On the General Tab:
    • Be sure that Start Type is set to Automatic
    • If the service is stopped, press Start to start the service
      (the touch screen may not yet be operational at this point)
  • On the Recovery Tab:
    • For the First Failure, Second Failure and Subsequent Failures options, select Restart the Service
  • For systems running Embedded software,
    commit changes through EWF.
  • Reboot the system. The touch screen should be working on reboot.

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Verify the boot option settings are correct in the BIOS (TL23, TL24, TL85, TL86 models).

  • Press DEL to enter BIOS.
  • At the Save & Exit menu,
    select Load Optimized Defaults
  • At the Boot menu,
    under Boot Option #1,
    select Windows Boot Manager (P1: [device name])
  • Press F4 and select Yes to Save & Exit Setup.

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Press 'F2' to enter BIOS and 'F10' to exit BIOS on Thinlabs Dualcore-based systems (TL2100, TL2200, TL6000, TL7400, TL8300, TL8400 models).

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Is the storage device detected?  Start up the system and go into BIOS.  Check the Boot menu to see if the proper disk is detected.

  • If No, then the disk is defective - request an RMA for replacement.
  • If Yes, then exit BIOS, and at the GRUB menu, check to ensure the proper OS is being loaded.  If the OS quits while loading, contact your company's support team for instructions on how to reimage your system

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Registered Thinlabs users can check the status of a product by Serial Number or Invoice Number
on our Warranty Lookup page.

Select either Serial Number or Invoice Number.
Enter the corresponding information and click Lookup.

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THINLABS WARRANTY AND SUPPORT IS LIMITED TO MANUFACTURING AND HARDWARE DEFECTS ONLY. Review our on-line support options, including our FAQs and Downloads first.

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If OEM Software does not complete a successful boot process:

  • NOTE: It is the responsibility of OEM support personnel to provide recovery media and instructions to end users.
  • Thinlabs can offer this service for OEM customers with a valid support contract.
  • After the initial system BIOS post, if OEM software (regardless of operating system) either (1) fails to load completely or (2) continuously reboots, try reloading the operating system.

OEM Software Touch screen problems:

  • When using a proprietary OS, verify that X and Y coordinates are not hard-coded so that the touch screen calibration utility can properly detect and set coordinates.  If coordinates have been hard-coded, update settings in the software as required for the specific unit.
  • If, after trying the above to remedy any issues, the thin client is still not working, please request an RMA for further support.

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Thinlabs reserves the right to charge standard out-of-warranty service fees when:

  • units returned fail to exhibit any problems as reported;
  • problems resolved are not manufacturing and hardware related; or
  • any problems with the thin client could have been remedied utilizing the available on-line support options provided.

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